I have not heard of MoonPay but you charged my card

If you think someone else has fraudulently made a MoonPay account in your name or placed an order using your card, your bank card most likely has been compromised and used by someone else to purchase cryptocurrency through MoonPay.

Unfortunately, cryptocurrency transactions are not reversible, so there is no way for us to cancel or refund the transaction.

In order for us to investigate this further, we need you to confirm the first 6 and the last 4 digits of the card number used to make the payment. You can share these details by sending us a support request and selecting “Fraud” -> “Unauthorised charge from Moonpay on bank statement” in the drop-down menus.

We recommend that you immediately contact your bank and cancel your card.


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