Once we have received your bank transfer or your card payment has been successfully authorized, we process your order and send your crypto on its way to you! It normally only takes a few minutes to get to your wallet!
You can check the progress of your order in our handy transaction tracker, either via our website or in our app.
Orders made via card usually take between a few minutes and a few hours, depending on the number of orders and any additional security checks we have to conduct.
UK bank transfers
Purchase orders made via GBP bank transfer will be sent to your wallet within 1 business day, as it can take 1 business day for the transfer to arrive in our bank. Weekends and bank holidays are not considered business days.
SEPA bank transfers
Similarly, purchase orders made in EUR via SEPA bank transfer can take up to 3 business days to arrive in your wallet as it can take 3 business days for the funds to arrive in our bank.
Bank transfer delays
When making a bank transfer, please make sure you double-check the transfer details, such as the MoonPay bank details and reference, before completing your transfer – you may not be able to update them later and incorrect details could cause delays.
If incorrect details are used, our bank may reject the transfer and send it back to your bank, or we might not be able to match the transfer to your order, both of which can cause delays.
Sometimes we will need to complete some additional verification before your order can be completed, so please do check your emails and the transaction tracker to see if you need to complete any verification steps, such as payment verification, to complete your order.
Once your crypto has been sent, there can be occasional delays because of network congestion on the chosen cryptocurrency’s blockchain.
One of the primary factors that can cause transaction delays is network congestion. When the network is experiencing high transaction volumes, miners have a larger pool of transactions to process. As a result, it may take longer than usual for your transaction to be included in a block and confirmed. During periods of intense network activity, such as during market volatility or popular events, delays are more likely to occur.
If your order is taking longer to complete than expected, please do not worry, your funds will be safe and you can reach out to our Support team either via chat, or raising a ticket here for further help.