Closing your account at MoonPay only takes a few steps, but if you used MoonPay to create a self-custody wallet with us, please make sure to take note of your secret phrase before closing your account. This will make sure you have access to your wallet if you choose to open another account with MoonPay with the same email address.
In order to close your account, head to moonpay.com/buy and open the menu screen by clicking on the hamburger icon ( ) in the top right corner of the widget.
Then, choose "Settings" from the menu list:
On the next screen, select the "Delete account" option.
On the final screen, we'll ask you to provide a reason for the account closure. We'll also give you the option to include any feedback you'd like to share with our team. Once you're ready, press "Delete account" to confirm this action:
Although we're sad to see you go, you are welcome back any time! You'll be able to use the same email address to open a new account in the future.
You won't be able to close your account if you have any pending transactions that haven't been fully processed. In this case, you'll have to wait until these transactions are completed or cancelled before closing your account.
Do you need additional support? Our team has got you covered! Please start a live conversation with us by using the "Help" button in the bottom right corner of this page.