What if my Swap fails

If your swap fails for any reason, don’t worry, we won’t move your crypto and you can try again.

Please verify the wallet address address again and give your Swap another go. If the order fails again, please reach out to our Support team.

Here are some common errors you might find, with screenshots showing how they look:

 

Your input exceeds the actual balance on the base currency (ETH).



Your input exceeds the maximum amount we could accommodate for swapping base currency (ETH).
 


Your input fails to cover the network fee required, please lower it to proceed. Do note that when swapping ERC-20 tokens, an ETH balance is required from the wallet.
 


Your input is below the minimum amount we could accommodate for swapping the base currency (ETH).
 

 
Your input exceeds your account’s swap limits.
 


For any other issues, please go here to contact our support team for further assistance. 
 
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